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Alisys Cloud CXAlisys Cloud CX

Alisys Cloud CX is the web solution that enables the use of instant messaging channels for customer service in an integrated way.
Alisys Cloud CX


  • WhtasAppWhatsApp
  • Facebook MessengerFacebook
  • TelegramTelegram
  • TwitterTwitter
  • WebChatWebchat
  • MessengerCX Messenger
  • EmailEmail

Consistency in customer relationships

The combination of customer databases and multi-channel history makes customer service a coherent and continuous process, regardless of the media and parties involved in the different interactions.

Ability to adapt to demand

Alisys Cloud CX manages customer support teams in a unified manner. Standard contact center indicators, such as Service Level or Average Operating Time, take on a new dimension by integrating multi-channel information, enabling optimum resource management.

API Availability

Integration with CRM/ERP, other contact center software or incident management platforms.

Official WhatsApp Business API

The use of the official API makes it possible to contact and communicate with customers in a simple, secure and reliable way. End-to-end message encryptment between client and end user.

This is Alisys Cloud CX

This is Alisys Cloud CX

Agent view panel

Alisys Cloud CX: Agent Panel
Alisys Cloud CX: Agent Panel, conversations
Alisys Cloud CX
Alisys Cloud CX: Supervisor Panel, Dashboard

Supervisor view panel

Alisys Cloud CX
Alisys Cloud CX: Agent Panel, contacts
Alisys Cloud CX
Alisys Cloud CX: Supervisor Panel, Reports

Use case

Cloud CX for the Retail Industry
Omnibus solution for the customer service of a retail company. Management of email, WhatsApp, Facebook Messenger and Telegram from the Cloud CX platform and certification of conversations between agents and customers. Premium support for incident management in a maximum period of 2 hours.
Cloud CX for the Retail

Outstanding features

  • Channels


    • Instant Messaging
    • Webchat
    • Social Media
    • Email
    • CX Messenger
  • Bots for customer service

    Bots for customer service

    • Automation of the daily tasks of the Customer Service Department.
    • Efficiency in Customer Service processes.
  • Simultaneous translation

    Simultaneous translation

    Multi-language interface

    Application of Artificial Intelligence to the automatic translation of final messages.
  • Multichannel client

    Multichannel client database construction

    • Phones, email, social network profiles, geolocation, etc.
    • Multichannel history of customer interactions.
    • Incorporation of business data from corporate systems.
  • Unified management

    Unified management

    • Online administration of multiple campaigns.
    • Distribution of conversations based on skills and channels.
    • Support for multichannel blended modes
    • Conversation classification
    • Conversation transfer
  • Integration of payment

    Integration of payment methods

    It allows launching a web application to the user to manage payments. .
  • Contact Center reporting

    Contact Center reporting and measurement

    • Tracking of agent activity, including access to all conversations in real time.
    • Dashboard and exportable report generation with evolution of key indicators.
  • Conversation certification

    Conversation certification

    Alisys Cloud CX allows you to certify the content of conversations held through any channel, on a probationary basis against third parties. Certificates are generated on demand and can be immediately downloaded in PDF format.
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