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Alisys Cloud CXAlisys Cloud CX

Alisys Cloud CX is the web solution that enables the use of instant messaging channels for customer service in an integrated way.
Alisys Cloud CX

Channels

  • WhtasAppWhatsapp
  • Facebook MessengerFacebook
    Messenger
  • TelegramTelegram
  • TwitterTwitter
  • WebChatWebchat
  • MessengerCX Messenger
  • EmailEmail

Consistency in customer relationships

The combination of customer databases and multi-channel history makes customer service a coherent and continuous process, regardless of the media and parties involved in the different interactions.

Ability to adapt to demand

Alisys Cloud CX manages customer support teams in a unified manner. Standard contact center indicators, such as Service Level or Average Operating Time, take on a new dimension by integrating multi-channel information, enabling optimum resource management.

API Availability

Integration with CRM/ERP, other contact center software or incident management platforms.

This is Alisys Cloud CX

This is Alisys Cloud CX

Agent view panel

Alisys Cloud CX: Agent Panel
Alisys Cloud CX: Agent Panel, conversations
Alisys Cloud CX
Alisys Cloud CX: Supervisor Panel, Dashboard

Supervisor view panel

Alisys Cloud CX
Alisys Cloud CX: Agent Panel, contacts
Alisys Cloud CX
Alisys Cloud CX: Supervisor Panel, Reports

Use case

Cloud CX for the Retail Industry
Omnibus solution for the customer service of a retail company. Management of email, WhatsApp, Facebook Messenger and Telegram from the Cloud CX platform and certification of conversations between agents and customers. Premium support for incident management in a maximum period of 2 hours.
Cloud CX for the Retail

Outstanding features

  • Channels

    Channels

    • Instant Messaging
    • Webchat
    • Social Media
    • Email
    • CX Messenger
  • Bots for customer service

    Bots for customer service

    • Automation of the daily tasks of the Customer Service Department.
    • Efficiency in Customer Service processes.
  • Simultaneous translation

    Simultaneous translation

    Multi-language interface

    Application of Artificial Intelligence to the automatic translation of final messages.
  • Multichannel client

    Multichannel client database construction

    • Phones, email, social network profiles, geolocation, etc.
    • Multichannel history of customer interactions.
    • Incorporation of business data from corporate systems.
  • Unified management

    Unified management

    • Online administration of multiple campaigns.
    • Distribution of conversations based on skills and channels.
    • Support for multichannel blended modes
    • Conversation classification
    • Conversation transfer
  • Integration of payment

    Integration of payment methods

    It allows launching a web application to the user to manage payments. .
  • Contact Center reporting

    Contact Center reporting and measurement

    • Tracking of agent activity, including access to all conversations in real time.
    • Dashboard and exportable report generation with evolution of key indicators:
      • Service Level (SL)
      • Average Response Time and Average Operation Time (AHT)
      • Degree of customer satisfaction
  • Conversation certification

    Conversation certification

    Alisys Cloud CX allows you to certify the content of conversations held through any channel, on a probationary basis against third parties. Certificates are generated on demand and can be immediately downloaded in PDF format.
 
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