Features
Cloud Customer Experience Features
Basic
Advanced
Premium
TopNumber of channels included
3
6
7
7
Number of agents included
1
2
4
6
Online support
Import and export of contacts from CSV
Real-time agent activity monitoring
Interference of the supervisor in agent conversations
Classification of conversations
KPI indicators on campaign performance
Conversation transfer between agents
Distribution of conversation based on skills
Possibility of scheduled deletion of conversations and contacts
Frequently used message template
Possibility of audible notifications
Telephone support
WhatsApp cannel (1x telephone number)
WhatsApp channel usage report
24x7 maintainance
Remote assistance
Possibility of mass mailings through some channels
Payment link generation
Agent activity monitoring report
Channel usage report
Assign client to the same agent
Out-of-hours automatic response on WhatsApp, Facebook, Twitter and Webchat
Possibility of conversational bots integration
Possibility of integration with client systems (CRM)
Contact merge
WebChat graphic customization included
Conversation certification included
50
Monthly HSM message template configuration
N/A
0
1
3
HSM WhatsApp messages included per month
N/A
0
100
200
Limited cost of messages per conversation
N/A
No
10 mensajes
10 mensajes
Conversation storage (months)
3
6
12
24
Features
Number of channels included
3
Number of agents included
1
Online support
Import and export of contacts from CSV
Real-time agent activity monitoring
Interference of the supervisor in agent conversations
Classification of conversations
KPI indicators on campaign performance
Conversation transfer between agents
Distribution of conversation based on skills
Possibility of scheduled deletion of conversations and contacts
Monthly HSM message template configuration
N/A
HSM WhatsApp messages included per mont
N/A
Limited cost of messages per conversation
N/A
Conversation storage (months)
3
Number of channels included
3
Number of agents included
1
Online support
Import and export of contacts from CSV
Real-time agent activity monitoring
Interference of the supervisor in agent conversations
Classification of conversations
KPI indicators on campaign performance
Conversation transfer between agents
Distribution of conversation based on skills
Possibility of scheduled deletion of conversations and contacts
Frequently used message template
Possibility of audible notifications
Telephone support
WhatsApp cannel (1x telephone number)
WhatsApp channel usage report
Monthly HSM message template configuration
0
HSM WhatsApp messages included per month
0
Limited cost of messages per conversation
No
Conversation storage (months)
6
Number of channels included
3
Number of agents included
1
Online support
Import and export of contacts from CSV
Real-time agent activity monitoring
Interference of the supervisor in agent conversations
Classification of conversations
KPI indicators on campaign performance
Conversation transfer between agents
Distribution of conversation based on skills
Possibility of scheduled deletion of conversations and contacts
Frequently used message template
Possibility of audible notifications
Telephone support
WhatsApp cannel (1x telephone number)
WhatsApp channel usage report
24x7 maintainance
Remote assistance
Possibility of mass mailings through some channels
Payment link generation
Agent activity monitoring report
Channel usage report
Assign client to the same agent
Out-of-hours automatic response on WhatsApp, Facebook, Twitter and Webchat
Possibility of conversational bots integration
Possibility of integration with client systems (CRM)
Contact merge
WebChat graphic customization included
Monthly HSM message template configuration
1
HSM WhatsApp messages included per month
100
Limited cost of messages per conversation
10 mensajes
Conversation storage (months)
12
Number of channels included
3
Number of agents included
1
Online support
Import and export of contacts from CSV
Real-time agent activity monitoring
Interference of the supervisor in agent conversations
Classification of conversations
KPI indicators on campaign performance
Conversation transfer between agents
Distribution of conversation based on skills
Possibility of scheduled deletion of conversations and contacts
Frequently used message template
Possibility of audible notifications
Telephone support
WhatsApp cannel (1x telephone number)
WhatsApp channel usage report
24x7 maintainance
Remote assistance
Possibility of mass mailings through some channels
Payment link generation
Agent activity monitoring report
Channel usage report
Assign client to the same agent
Out-of-hours automatic response on WhatsApp, Facebook, Twitter and Webchat
Possibility of conversational bots integration
Possibility of integration with client systems (CRM)
Contact merge
WebChat graphic customization included
Conversation certification included
50
Configuraciones mensuales de plantillas mensajes HSM
3
Mensajes WhatsApp HSM incluidos mes
200
Coste limitado de mensajes por conversación
10 mensajes
Almacenamiento conversaciones (meses)
24
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